Blue Ocean Industry


The So-Called Crappy Customers

Over the past year or so, you’ve heard me talking about disruptive products. More specifically, you’ve heard me describe them as “crappy products for crappy customers.” While I’ve gone into detail about the “crappy products” end of things, I’ve rarely delved into the notion of a “crappy customer.” In the business world, customers are often […]

By Samantha Ferreira

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Latest Articles


Panda-monium: World War II, Diplomatic Relations, and Anime

Arguably one of the most historically important and influential of these exchanges, though, was when China allowed a pair of giant pandas—Kang Kang and Lan Lan— to take up residency at the Ueno Zoo in 1972 as an act of panda diplomacy.

By Borealis Capps